Because good care takes time

90 Day Satisfaction Guarantee

With our satisfaction guarantee, you can naturally test the products at your leisure in your daily life and find out if they suit you and your skin. If you are not satisfied, we will refund your purchase price without complications.

Your benefits at a glance

Here's how simple and transparent our satisfaction guarantee is.

Test in peace

Sensitive and chronically stressed skin needs time. That's why you can naturally integrate natüür into your daily routine for 90 days and try it out at your leisure.

No risk

If a product doesn't suit you or your skin, you can request a refund within 90 days of receipt.

Full refund

We will refund the full purchase price to you without complication – via the same payment method you used for your order.

Step 1

Order

You order your desired products as usual in our online shop.

Step 2

Testing

You give your skin time and test the products for up to 90 days in your daily life.

Step 3

Report

If you are not satisfied, simply email us at support@natuur.de and provide your order number.

Step 4

Refund received

We will review your request and usually refund the purchase price within two weeks.

Why we do this

We want you to get to know natüür without pressure. Especially with dry, sensitive, or chronically stressed skin, it often takes time to see if a product truly suits your skin. With our satisfaction guarantee, we give you the space to find that out at your leisure.

Your feedback helps us

If you wish, we would appreciate your feedback at support@natuur.de. This helps us to tailor our products even better to the needs of our community. Of course, this is not a prerequisite for the refund.

Important Notice

Your statutory rights regarding defects and your right of withdrawal are not limited by our satisfaction guarantee.

The guarantor is:
Azadivine GmbH
Maximilianstraße 40
80539 Munich
Germany

Das solltest du noch wissen

Falsches Produkt erhalten?

Es tut uns leid, wenn da etwas schiefgelaufen ist. Schreib uns einfach an support@natuur.de oder über unser Kontaktformular und nenne uns deine Bestellnummer sowie das erhaltene Produkt — wir kümmern uns schnellstmöglich darum.

Einzelne Produkte aus einem Set zurückgeben

We are available from monday to friday to answer your questions.

Gratis-Produkte bei Rückgabe

Wenn deiner Bestellung ein Gratisprodukt beilag — etwa durch einen Mindestbestellwert oder eine Aktion — bitten wir dich, dieses bei einer Rückgabe ebenfalls zurückzusenden. Andernfalls behalten wir uns vor, den entsprechenden Produktwert vom Erstattungsbetrag abzuziehen.

Was ist ausgeschlossen?

Die Zufriedenheitsgarantie gilt nicht für vollständig aufgebrauchte Produkte, Proben sowie bereits eingelöste Gutscheine.

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